Client Area FAQs

The client area will show you reports of what is currently playing, which you can view here:

• Messaging

From here, you’ll be able to see your current message schedule and message scripts.

Click Submit a message script on the client area.

From here, you’ll be able to select what days you want your message to play, what type of message (regular, fixed time, relative), what date it should start playing, when the message should finish, the title and finally, the script.

If you have any other details, please submit these here. For example, the new message should replace another message ID.

We offer three different message types:

Regular
These play in a standard rotation. A message will play after around 2-3 songs, which equates to around every 9-12 minutes.

Fixed Time
These play at the specific fixed time that you have selected. For example, 11:15, 12:30, 15:30 etc.

Relative
These play according to your trading hours which have been set in the client area. For example, you can select a closing message to play 5 minutes before your trading hours are set to close.

A standard rotation means a message will play every 2-3 songs, which equates to around every 9-12 minutes.

Head into Submit a Message Script, and in the top right of the screen, click on “See Suggestions”.

From here you can select the script you want, scroll down and click “Use Selected Script”. You can then amend the wording to suit your centre.

These messages will show on the home page of the client, below request message removal.

Simply head into Request a Message removal, tick the messages you would like to delete and scroll down. You just need to select the date you would like these messages to stop playing from then select “Delete Selected Messages”.

Please note, you will not receive a notification of the deletion request.

The client area will show you reports of what is currently playing, which you can view here:

• Music
• Messaging

From here, you’ll be able to see your current music schedule, songs in your playlists, message schedule and message scripts.

From the home page, click on Change Music Playlist.

On the left you’ll be able to see available playlists of what we have to offer. Simply click on the playlists you wish to have and leave a comment underneath with any specific times you wish the selected playlists to play.

If you already have music scheduled, you can remove certain playlists by clicking on them on the “Your Selected Playlists” section.

There are two options when wanting to see the songs on each playlist.

The first option is in the Change Music Playlist where you’ll be able to select the playlist, click on the song and listen to the song.

You can also view the list of songs in Music Playlists report section of the client area on the home screen.

On the home page of the client area, click on Change Trading Hours.

From here, you’ll be able to change your trading hours and add any additional trading hours you may have for specific dates. For example, Bank Holiday days where you may be running reduced hours.

When you change your trading hours, any relative messages you have will automatically be updated in line with these, if your player is online.

From the home page, click on Account Details & Notifications. From here, you’ll be able to change any personal details such as your name, E-mail, and phone numbers.

You’ll also be able to change any notifications you receive from us. For example, you may want to receive our newsletter for any important updates or your weekly/monthly schedule of what’s been playing in the centre.

From the home page, click on Change Password.

You’ll need your old password to be able to change to a new one.

From the home screen, click on Standard Terms & Conditions.

All previous Newsletters can be seen on the Newsletter Archive